Improvement programs are always in place and running on all levels. These improvement actions are an integral part of business plans and regular reviews of management.
One of the cornerstones is that both operating carriers each with their own Hub are ISO 9001:2000 certified. Furthermore;

• We jointly implemented Cargo 2000, the common language between the various players in the global supply chain. Cargo 2000 performance data are made available and is used as reference to discuss regular performance results with customers.
• Our dialogue with customers is frequent and on various levels.
• For a selected group of customers we offer the Customized WebPages.
• Yearly, we execute customer satisfaction surveys in order to learn were we can improve or to consider a re-focus on services.
• We have engineered products and processes such that we can meet additional security, temperature control, and other requests.
• Claims and complaints are analyzed for corrective actions and after root-cause analyses to implement preventive actions.