To ensure that our claims process is transparent and easy to use for everyone, we offer you our e-claims services. File your preliminary claim online and get immediate e-mail confirmation. Our claims status service allows you to track the status of your claim. For instance, you can see if we have received your claim and started the evaluation, if we have sent out a settlement offer, or if we have issued a payment instruction. 

 
Go to Preliminary claim notification

Go to Claims status

For further information, please contact your local AF-KL Cargo Sales or Customer Service office.