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To obtain the list of supporting documents to supply and the address where to send them, please consult the 'baggage incidents' heading on the 'Baggage services and lost items " page.

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If your request relates to a file which is already being processed, please remember to include its reference number.

If this request concerns your baggage, please fill in the baggage file number which you were given at the airport. For compensation requests, don't forget to send us your bank details (IBAN number, bank name, sort code and account number).
ex: NCEAF35451